SEM Fault Management Suite (FMS)
Rock Solid Reliable Network Monitoring
For most companies, network down time or service failures mean lost profits, lost customers, and lost opportunity. If you depend upon your network to provide services for your customers or rely upon it to conduct business then you need SEM FMS to quickly identify network problems and in many cases let you know before they become problems.
SEM FMS is our entry level, tightly integrated set of IT Enterprise class tools for your small business. It correlates customer, site, and vendor information, electronic documents, site inventory* with network status. SEM FMS uses advanced root cause analysis and correlation to help you focus on fixing problems and not just the symptoms, thereby minimizing down time and maximizing MTBF.
SEM FMS proactively monitors your network, web sites, servers, WiFi access points, routers, switches, media gateways, network traffic (including congestion and latency), network interfaces, quality of service and service level agreements, databases, environmental sensors, on-line stores, billing systems, credit card processing terminals, sales registers, radio towers, and literally any device that connects to your network and can report its status via the many W3C and legacy protocols supported by SEM FMS.
If you are a start-up business or small to medium sized business that doesn't need to manage an IT department then SEM FMS is the right suite for you. It lacks some of the department management features of our Operations Support Suite (OSS) but if your grow and need the additional features, don't be concerned. We provide a very affordable upgrade path to OSS. Your existing database is 100% compatible as OSS uses the same fault management modules and user interfaces. And, while there are a number of new management screens to learn, all of the screens you've become accustomed to in FMS are the same - you won't skip a beat.
SEM FMS is built upon the same software foundation of our very popular fortune 500 and fortune 1000 big business ArTrac G5 product line. Fault tolerant and disaster tolerant hot failover configurations are available.
SEM FMS is a 100% web browser based software suite and is available as pre-installed fully tested on a capable mini-server, all ready to serve you right out of the box or as software only.
* SEM FMS provides manual entry of inventory items. If you need to manage a large inventory and need a comprehensive barcode scanning and multi-site inventory management system, take a look at our SEM Barcode Central. It is designed to be an inventory management front end to SEM FMS, OSS, and Front Desk but can also operate as a stand-alone solution.